Refund and Returns Policy

1. General Policy

At artisanpick, we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms below.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns must be submitted within 30 calendar days of the delivery date. After this period, items are no longer eligible for return or refund.

2.2 Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories included. Items that are damaged, altered, or missing components will not be accepted.

2.3 Non‑Returnable Items

• Custom‑made or personalized products
• Perishable goods
• Sale or clearance items, unless required by law

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (305) 861-3440. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns without an RA number will not be processed.

3.3 Shipping Costs

Customers are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

The refund will include the price of the returned item(s) minus any original shipping charges, unless the return is a result of our error.

4.3 Partial Refunds

If an item is returned in a condition that does not meet the eligibility criteria, we reserve the right to issue a partial refund or deny the return.

5. Exchanges

Exchanges are handled as a return followed by a new purchase. To exchange an item, follow the return process and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect received items promptly and report any issues within the 30‑day window.
• Package returned items securely to prevent damage during transit.

7. Legal Disclaimer

artisanpick reserves the right to modify this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page and become effective immediately upon publication.

All refunds and returns are subject to applicable consumer protection laws. This policy does not affect any statutory rights you may have under local law.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1 (305) 861-3440
Address: 6260 East 3rd Court, Miami, Florida 33173, United States